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Recover access
Choose what you need help with. After we verify your identity we will take you to your accounts.
Forgot username
What you may see, and what to do
- Incorrect username or password
- The details you entered do not match. Check for typing errors and try again, or reset your password.
- Account temporarily locked
- For your protection sign in is paused for 30 minutes after five failed attempts. Reset your password to unlock it sooner.
- Code expired
- Codes are valid for 10 minutes. Request a new code — you will not lose your place.
- Code not received
- Delivery can take up to two minutes. Request the code again or choose a different destination.
- Verification unsuccessful
- We could not confirm your identity from the details provided. Call 1-800-555-0138 for help.
- Service temporarily unavailable
- Verification is briefly unavailable. Nothing has changed on your account. Try again in a few minutes.